Real systems, real outages, real recoveries. Each engagement below shows the technical challenge we walked into, what we built, and the measurable impact it had on uptime.
300+ services generating weekly Sev1 outages, with alerting so noisy that on-call engineers ignored 90% of pages. Root cause was a guessing game across opaque dependencies.
Rebuilt the alerting topology around service ownership and severity, introduced SLO-driven triage, and deployed distributed tracing to map every transaction path.
A 200-service mesh with a 47-minute mean time to resolve. Engineers spent most of an incident assembling context instead of fixing the problem.
Rolled out end-to-end distributed tracing and structured runbooks tied to each failure mode, with automated escalation to the owning team.
Fortnightly releases with a 1-in-5 rollback rate. Engineers lacked the confidence to ship faster because they couldn't see what would break.
Implemented observability-driven CI gates and canary deployments, with SLOs enforced as release criteria.
A 30-minute discovery call with a senior observability architect. No pitch — just a clear read on where your systems leak signal and what to fix first.
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